Banksia Support Services encourages clients and their representatives to raise complaints and we views complaints as opportunities to enhance service provision and ensure client satisfaction.
Where a complaint is raised, Banksia Support Services will:
- Acknowledge the complaint.
- Provide answers if the facts are known.
- Treat the person complaining with respect.
- Action the complaint by informing the person complaining what to expect while the complaint is being investigated and keep them informed throughout the process.
- Carry out the complaint handling process in a fair and open way.
- Provide reasons for decisions that are made.
- Protect individual privacy and confidentiality.
- Provide a genuine and timely apology, if appropriate.
No participant will be disadvantaged or refused service because of raising a complaint.
There are various ways you can give us feedback. These include:
- Talk directly to any of our staff.
- Contact Banksia Support Services Director, Amy Hall by mobile 0448027091 or e-mail info@banksiasupport.com.au
- Ask another agency or advocate to assist you in providing us with feedback. We can provide you with a list of alternative providers who can help you with this.
- Provide feedback through our website by clicking on Contact/Feedback on the homepage banksiasupport.com.au or via a review on our Facebook page.
If you have raised your concerns with Banksia Support Services staff, and you are unhappy with the outcome, please contact the following agencies:
NDIS clients
All other clients
